FAQ

Frequently Asked Questions

Find answers to the most common questions about our logistics services, shipping, customs, and more.

21 Questions 7 Categories

Air Freight

Air freight is the transportation of goods via aircraft. It is the fastest mode of international shipping, ideal for time-sensitive, high-value, or perishable cargo. We offer both standard and express air freight services with real-time tracking.

Air freight offers speed, reliability, and security. It reduces transit times significantly compared to ocean freight, provides regular flight schedules, and offers excellent tracking capabilities. It's ideal for urgent shipments, high-value goods, and perishable items.

Air freight can handle shipments of various sizes and weights, from small parcels to heavy cargo. There is no strict maximum weight limit, but very heavy or oversized cargo may require charter services. Contact us for specific requirements.

Customs

Customs clearance is the process of getting your goods through customs so they can enter or leave a country. It involves submitting the required documentation, paying duties and taxes, and ensuring compliance with local regulations.

While you can handle customs clearance yourself, using a licensed customs broker is highly recommended. They have the expertise to navigate complex customs regulations, ensure proper documentation, and expedite the clearance process, saving you time and avoiding costly delays.

Duties and taxes vary by country and product type. They are typically based on the value of the goods, the country of origin, and the applicable tariff rates. Our customs clearance team can provide an estimate before your shipment arrives.

General

We offer a comprehensive range of logistics services including air freight, ocean freight, road transport, warehousing, customs clearance, import/export services, project cargo, express delivery, and supply chain solutions. Our services are tailored to meet the unique needs of businesses across all industries.

We have a global network spanning over 85 countries across Africa, Europe, Asia, the Americas, and the Middle East. Our strategic partnerships and agents ensure we can deliver your cargo to virtually any destination worldwide.

You can request a quote by visiting our "Get a Quote" page and filling out the form with your shipment details. Our logistics experts will review your requirements and provide a competitive quote within 24 hours. You can also contact us directly via phone or email.

Ocean Freight

Ocean freight is the transportation of goods via shipping vessels across oceans and seas. It is the most cost-effective method for shipping large volumes of cargo internationally, especially for non-urgent shipments.

FCL (Full Container Load) is used when you have enough cargo to fill an entire shipping container. LCL (Less than Container Load) is used for smaller shipments where your cargo shares container space with other shipments. FCL is generally faster and more cost-effective for large volumes, while LCL is ideal for smaller shipments.

Ocean freight transit times vary by route. Typical times range from 15-30 days for major trade routes. Factors affecting transit time include the origin and destination ports, shipping route, weather conditions, and customs clearance.

Payments

We accept bank transfers, credit/debit cards, and mobile money payments. For international clients, we also accept payments via wire transfer. Payment terms can be arranged based on your agreement with us.

Yes, we offer credit terms to established clients with a good payment history. Credit terms are subject to approval and may require a credit application and financial review. Contact our accounts department for more information.

We believe in transparent pricing. All fees, including shipping costs, handling charges, customs duties, and taxes, are clearly communicated in your quote and invoice. You will not be surprised by any hidden charges.

Shipping

You can track your shipment by entering your tracking number on our "Track Shipment" page. We provide real-time updates on your cargo's location and status throughout its journey. You will also receive email notifications at key milestones.

Shipping times vary depending on the mode of transport and destination. Air freight typically takes 2-5 days, ocean freight 15-30 days, and road transport 1-7 days. We provide estimated delivery times when you request a quote.

International shipping requires documentation including commercial invoice, packing list, bill of lading/airway bill, certificate of origin, and any specific permits or licenses for your goods. Our customs clearance team will guide you through the required documentation.

Tracking

You can track your shipment on our website by entering your tracking number on the Track Shipment page. You'll receive real-time updates on your cargo's location, status, and estimated delivery time.

Our tracking system provides detailed information including current location, transit milestones, customs status, estimated delivery time, and delivery confirmation. You'll also receive notifications at key stages of your shipment's journey.

If your tracking hasn't updated in a while, your shipment may be in transit between locations, undergoing customs clearance, or awaiting the next scheduled scan. Contact our customer support team for detailed information about your specific shipment.

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